Customer Success Executive

YOU HAVE

• Native-level English proficiency and are excited to work directly with customers via email, phone or live chat

• Determination for every customer to have a great experience with Teamup and a desire to take responsibility for the customers you are helping to have their issue resolved

• The ability to translate more complex concepts into easy-to-follow written content

• Experience working in a remote environment (comfortable primarily communicating over platforms like Hipchat, Skype, Basecamp, ZenDesk, Jira etc.)

• The schedule to work Monday through Friday, 9am - 6pm Pacific Time, with ability to cover some hours at weekends

BONUS POINTS FOR…

• Experience of fitness businesses

• Experience providing support for a SaaS product

• Knowledge of other languages