- Noord-Brabant
- 36 - 40 uur
- P&O/HRM/loopbaan en verandering
- Advies/staf/beleid
Project Manager
Functie omschrijving Project Manager
We are looking for a Senior Project Manager within the Change & Project Management department of the company within C+ Operations. This is a temporary position on full time basis from April/May 2020 until November/December 2020.
As Senior Project Manager you will be responsible of delivering one of the key strategic initiatives of the business unit. This initiative is focused on delivering value for business and customers through end to end optimization of journeys and processes. Primary focus on preventing non-value adding contacts and boosting self care rate. Secondary focus on tackling back-end process triggers, automation of front-end interactions and reducing mailing and printing cost. Also contains the redesign of our CSAT / NPS measurement methodology.
You will be responsible for:
• Successful realization of project deliverables (in time, quality and budget);
• Setting up and manage the project governance which includes alignment with the overarching programme governance;
• Manage business and all other involved stakeholders;
• Act as coach and sparringspartner (content and behavior) of the different customer journey teams and leads.
Functie eisen Project Manager
In order to be successful in this challenging opportunity, you recognize yourself in the following elements.
• Academic working and thinking level and a minimum of 7 years of experience in complex Program/Project Management;
• Proven record of coaching skills and delivering impact;
• Experience with customer contact operations, preferably in the utility sector;
• Strong analytical skills, being able to quickly dive into content, understand coherence and (inter)dependencies;
• You are fluent in Dutch and English;
• You are a strong communicator and stress resistant
Furthermore, you have:
• Proven organizational awareness and sensitivity;
• Knowledge of Project Management methodologies (certificate Prince 2 Practitioner and/or IPMA C and/or P3O);
• Experience with applying Agile ways of working;
• Experience with Lean methodologies / process optimizations (Green/Black Belt is a pre).